RETURNS AND REFUNDS POLICY

 FREE RETURNS WITHIN 14 DAYS

In the event that you are not completely satisfied with the goods, save for swimwear and underwear, which may not be returned due to hygienic reasons, you are entitled to return same to Tehini within a period of 14 (fourteen) calendar days from the date of delivery to you.

Should you wish to return the goods, the goods must be returned in their original packaging and with all of the labels attached to the goods. You will be required to log a return request on the Tehini website, and Tehini will arrange for a courier to collect the goods from you, at no charge to you, as detailed below.

 

The returns procedure:

  1. Log in and go to the ‘My Account’ section;
  2. Click on the ‘My Orders’ Tab;
  3. Select the order from which you wish to return an item;
  4. Select the ‘Request Return’ button;
  5. Choose the item(s) to return and choose a return reason per item;
  6. Choose which address the courier should pick up your return from;
  7. Select the preferred refund method for your return;
  8. Finally, select the ‘Request Return’ button at the bottom of the form.

 

Once your return has been logged you will receive an e-mail to confirm that our courier partner will contact you to arrange collection.

Collection and return to our warehouse can take up to 4 working days for Main Centres, and 8 working days for Outlying areas from date of logging return.

Once the returns have reached our warehouse, each of the items in your return will be inspected to ensure compliance with Tehini’s terms and conditions in respect of returns. Tehini will process your return within 7 calendar days of its arrival at the warehouse. Once the inspection is complete, an e-mail will be sent to you confirming that your return has been processed and advising you whether such return meets Tehini’s terms and conditions or not.

If your return meets the terms and conditions, then a refund of the value of the goods will be processed within 14 calendar days of the e-mail being sent to you confirming that the return has been processed.

 

RETURNS OF DEFECTIVE/FAULTY GOODS:

In the event that the goods delivered to you by Tehini are:-

  • Not suitable for their intended purpose;
  • Not of good quality, free of defects and in good working order;
  • Durable and usable for a reasonable period of time

then you shall be entitled to return same to Tehini within a period of 6 (six) months, calculated from the date of delivery of the goods to you, and Tehini shall refund you both the purchase price of the goods, together with the delivery cost incurred by you, if any.

In the event that you wish to return defective goods to Tehini, you will be required to send an email to support@tehinifit.com, and Tehini will arrange for a courier to collect the goods from you, at no charge to you. You will be required to describe how the goods were used whilst they were in your possession.

If the problem was caused by reasons other than materials quality or assembly process, the original goods will be returned to you.

 

Please note that Tehini will not entertain any refunds in the event that:-

  • The goods were not purchased on the website;
  • The goods are damaged as a result of abuse or negligence;
  • The goods are damaged as a result of misuse or by use other than the intended purpose;
  • The goods have been subject to normal wear and tear.

 

Once the returns of the defective goods have reached our warehouse, each of the items in your return will be inspected to ensure compliance with Tehini’s terms and conditions in respect of returns of defective goods. Tehini will process your return of defective goods within 7 calendar days of its arrival at the warehouse. Once the inspection is complete, an e-mail will be sent to you confirming that your return has been processed and advising you whether such return meets Tehini’s terms and conditions or not.

If your return meets the terms and conditions, then a refund of the value of the goods will be processed within 14 calendar days of the e-mail being sent to you confirming that the return has been processed.

 

Please Note there are no Returns or Refunds on sale Items.